TURNAROUNDS




Turnarounds: 10 – 15 Business Days


 

At Psylo Graphics we always try our best to have your items ready as soon as we possibly can but can only guarantee 2-3 week turnarounds after a deposit to cover blanks and set up fees have been made and all the files and production specifications have been provided and approved. If you need your order ready sooner than 2 weeks, additional fees may apply…

 

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WE CANNOT GUARANTEE THAT WE WILL ACCOMMODATE ALL RUSH ORDERS.
RUSH ORDERS REQUIRE PAYMENT IN FULL TO BEGIN PRINTING

 

Important Information About Rushed Turnarounds and Shipping:


 

As stated above, typical turnaround time is 10 to 15 working days from the time reference samples (if available), final art files, approved mock-ups, films, screens and blanks (if provided by client) are in our possession. Some services like relabeling, sewing, embroidery and other finishing services like folding and bagging will add to our typical turnaround.  To avoid problems, mishaps, defects, misunderstandings, etc. we strongly suggest you prepare your orders with enough time to allow for our regular two week turnaround. We understand that there are occasions when orders are needed sooner than 10 business days and we strive to fulfill those orders. If an order is being shipped, then the rush charges apply to our production time only. The amount of time it takes the carrier to get the order to you is not guaranteed by Psylo Graphics. Before requesting a rushed turnaround please consider the following points:

 

  • All orders with a specific deadline must receive written confirmation from Psylo Graphics.
  • We cannot guarantee that we will accommodate all rush orders. Requesting a deadline does not make it effective, as scheduling often needs to be confirmed with our production manager.
  • Rushed orders must be paid in full before production.
  • Choosing the Rush Order Option guarantees that your order will be ready on the agreed date. However if the order requires shipping the customer must be aware of shipping times and cost before choosing a completion date. Although we take extra precaution to ensure your order is ready on time we are not responsible for shipping costs or delivery dates.
  • We will not commit to a drop dead date until we’ve gotten order confirmation from the client. We define a drop-dead date as the day that the order needs to be completed and ready for shipping (as opposed to an “in-hands-date”, the date when the client needs the order in their hands)
  • In case that something unexpected happens and we are not able to have the order ready by the requested deadline after rush fees were paid, we will refund the customer for the rush fees but the costumer is still responsable for the rest of the fees.
  • Shipping is not included in estimates unless specified.
  • Shipping time is not included in turnaround time.
  • The amount of time it takes the carrier to get the order to you is not guaranteed by Psylo Graphics
  • Once the shipment is handed over to the carrier, we cannot guarantee timeliness or exact delivery dates.
  • Customers are responsible for all shipping charges FOB Psylo Graphics and subject to the terms and conditions of the carrier.
  • Once the package has been updated as delivered by the shipping carrier, risk of damages to, or loss of the item passes to the recipient.
  • We are not responsible for lost or stolen packages. It’s the customers responsibility to contact the post office if a package goes missing.